Find and reclaim inactive Atlassian licenses before renewal
Drop in your Atlassian Cloud user export and see which billable seats have gone quiet — by product, with an estimate of what reclaiming them could save — all worked out in this browser tab.
1. Upload your user export
From admin.atlassian.com → Directory → Managed accounts → Export members (the columns this tool knows best: Name, Email, Last active, Status, Billable, plus one column per product). A site-level Export users CSV also works — its column names vary by site, so if this tool can't find what it needs automatically, you'll get a chance to map the columns yourself below.
.csv here or click to browse.
This file's columns weren't recognized automatically. Choose the columns below and apply the mapping.
2. Inactivity threshold
Rows whose Status is deactivated/suspended/closed, or whose Billable column says No, are excluded from billable counts (still listed below as "not billed"). Confluence guests have been free (not billed) since November 2023 — if this file has a guest indicator, guests are excluded the same way; if it doesn't, this tool does not guess.
3. Per-product seat price (optional)
Blank by default — use the per-user monthly figure from your Atlassian invoice. not a published list price A 7-10% Cloud list-price increase has been reported effective 2026-10-13; list prices change, so use your invoice, not a number from this page.
Results Sample data
Overall
Formula
Formula
Formula
Formula
Formula
By product
| Product | Billable | Inactive > threshold | Never active | Reclaimable | Monthly savings | Annual savings |
|---|
No per-product access or
last-seen columns were recognized in this file, so figures above are account-wide only — see
docs/techdebt.md ALR-002.
Plain-language summary
Before you remove anyone
Deactivating or removing a user's product access stops billing for that seat going forward. Annual subscriptions typically realise the saving at the next renewal or true-up, not immediately — confirm the timing with your Atlassian partner or account team. Marketplace app prices generally follow the host product's user tier, so fewer seats can also lower app renewal costs. Review the list below before removing anyone — service accounts and seasonal users often show up as "inactive" without actually being reclaimable.
User detail
| Name↕ | Email↕ | Status↕ | Products | Last active↕ | Days inactive↕ | Reclaim?↕ |
|---|
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